This policy explains how Excel Anbieter (Pvt.) Ltd (“Excel Anbieter”, “we”, “us”) handles personal information collected through www.excelanbieter.com, including our contact forms and our AI chat assistant.
Information we collect
- Information you give us: your name, email address, phone number, company, and the details of your enquiry when you fill in a form or chat with our assistant.
- Chat conversations: messages you type into the AI assistant, so it can answer and so our team can follow up if you ask us to.
- Technical information: basic data such as your IP address, browser type and pages visited, used to keep the site secure and working.
How we use it
- To reply to your enquiry and prepare quotes or proposals.
- To provide, renew and support the products and services you buy from us.
- To prevent spam and abuse of our forms and assistant.
- To improve our website and services.
We do not sell your personal information.
The AI assistant
Our chat assistant is powered by a third-party artificial intelligence service. Your messages are sent to that service to generate a reply. Please do not share passwords, payment card details or other sensitive information in the chat. AI replies are for general guidance only; prices and terms are always confirmed by our team.
Sharing
We share information only with service providers who help us run the website, email and AI assistant, and with vendors (such as Microsoft, Dell Technologies, HP or Kaspersky) where needed to fulfil an order or licence you request. These providers may process data outside Pakistan.
How long we keep it
We keep enquiry and chat records for as long as needed to respond and to maintain our business relationship, and then delete or anonymise them unless the law requires us to keep them longer.
Your choices
You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by emailing sales@excelanbieter.com.
Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) for this website.
Contact
Excel Anbieter (Pvt.) Ltd, Karachi, Pakistan. Email: sales@excelanbieter.com. Phone: +92 332 3923062.
We may update this policy from time to time. The date at the top shows when it last changed.